Google Home App/ Outdoor nest camera

[Dilpen]

outdoor Nestcam was working fine and showing the video on an Android phone in the Google Home app but cannot see the video anymore. Have been able to see the video for a couple of hours after removing and reinstalling the Home app. Do not have any issues with an iPad and video with the same camera and Google Home App.

[tajennifer]

Hi Dilpen,

Thanks for reaching out. I'm sorry to hear you're having trouble accessing the live video from your Nest Cam Outdoor. I appreciate you already trying deleting and reinstalling the Google Home app; it's helpful to know the video still works on your iPad. Don't worry, I'm here to help!
Here are some troubleshooting steps you can try:

• Clear App Cache and Data: Over time, apps can gather corrupted cached data that causes issues. Clearing this data often resolves such problems.
• Check App Permissions: Ensure the Google Home app has all necessary permissions enabled. Restricted permissions can prevent the app from working correctly.
• Verify Internet Connection: A strong, stable Wi-Fi or mobile data connection is essential for the app to function properly. Please double-check your connection.
• Restart Your Device: A full restart of your phone or tablet can often clear temporary glitches and refresh the system's memory.

After that, please let me know if you can see the live video of your Nest Cam Outdoor.
Please keep me posted.

Best regards,
Jenny

[Dilpen]

Thank you, Jenny. Your suggestion appears to have solved the issue by clearing both the storage and cache in the Google Home app. I have. Getting the love video for a few days now and have not needed to remove and reinstall the app. So thanks a lot for your help with this issue.