Kudos to Roy & Jay - Excellent Customer Service Nest Hello!

[Tbigel]

Hi Google Nest Customer Care Team,

I wanted to take a minute to express my utmost appreciation for the support I received from Roy and from Senior Technical Support Jay! I had been struggling for 2 weeks with my google nest hello door bell trying everything possible from the community, forums, and google search without any luck!  I then broke down and called support and reached Roy! He was very patient and understanding with me and listened. He then transferred me to the next level and conferenced me with senior tech Jay! Yet again Jay also listened and provided me all the information and steps I needed to do! The customer support provided by Roy and Jay are the reasons I am a huge supporter of google nest products! Please acknowledge them and send this to the right people on this very satisfied customer! Customer service at its finest! Thank you from a very happy client!

Terri Bigelow
Nest Hello Customer!

[David_K]

Thanks for sharing @Tbigel! I'll make sure this reaches the right place.

[Patricia343]

Hi Terri Bigelow,

Thank you for sharing your positive experience with Google Nest’s customer support! It’s always great to hear about outstanding service, and Roy & Jay clearly went above and beyond. Their dedication to helping you is a perfect example of how excellent support should be.

While we specialize in professional cleaning services, we share the same commitment to customer satisfaction. If you ever need a sparkling clean home to complement your smoothly running Nest Hello, we’d love to assist!