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Nest Camera Recording Regardless of Home or Away

pkf1992
Community Member

4 weeks ago

I've recently purchased a Nest Camera (Indoor/Outdoor with Battery) and enabled the live location feature which allows the camera to automatically set it status to Home and Away.

This Home/Away feature seems to work as I can tell in Home App that the system is logging when I leave and when I arrive home correctly, however the camera is recording every activity in the house regardless of the status.

I need the camera to stop recording when I'm home as it drains the battery and I'm not interested in having surveillance while I'm in the building. How do I fix this?? 

I've read all blogs and restarted the camera, and there seems to be no clear way to fix the problem.

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2 REPLIES 2

MplsCustomer
Bronze
Bronze

3 weeks ago

@pkf1992 

We don't use any Home/Away features, but I believe that, for any Google Nest products managed in the Google Nest app, I believe you use the "Home/Away Assist" feature:

https://support.google.com/googlenest/answer/9257400

And for Google Nest products managed in the Google Home app, I believe you need to set up "Home & Away Routines":

https://support.google.com/googlenest/answer/10071816

Maybe users with Home/Away experience can chime in.

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JuanCH
Community Specialist
Community Specialist

3 weeks ago

Hi pkf1992,

 

Thanks for posting in the community, and to @MplsCustomer for sharing some helpful information! I understand your Nest Cam outdoor or indoor (battery) keeps recording regardless of its Home/Away status. I appreciate you restarting your Nest Cam outdoor or indoor (battery) to troubleshoot this inconvenience. Help is here!

To address this situation, kindly attempt the following steps:

  1. Open the Google Home app.
  2. Tap Automations.
  3. Under "Household Routines," tap "Home or Away."
  4. Set up your Home and Away Routines, selecting your camera and choosing to have it turn off when you're home.
  5. Make sure your phone's location services are enabled for presence sensing.

For your reference, please check out the following link: Change Home & Away Routines settings

Please keep me in the loop. I look forward to your response.

 

Best regards,
Juan

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