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Google Home App has gone bonkers

Community Member

My Nest outdoor battery cams have worked fine for a year, but over the last couple of weeks, everything has gone bonkers.  
It started with device offline notifications.  Restarting every single thing did not help.  I switched out 2 of my 3 effected cameras.  The one I left in place  (about 1 yr old) is showing offline and empty battery even though it’s plugged and sometimes still works just fine - the battery is NOT actually empty.

Is Google pulling an Apple move and programming self-destruction into the updates?  


Community Specialist
Community Specialist

Hi Yuyu1,


Thanks for posting in our Community. I’m sorry to hear that your Nest Cam (battery) isn’t working properly. Let’s check it out.


To completely isolate the battery issue, let´s factory reset the device. Follow the steps below:


  1. Save any video history on the device, if any. Follow this guide.
  2. Unmount the device and then connect it to the USB cable and power adapter.
  3. Locate the reset pinhole on the back of the camera.
  4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
    1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    2. At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.
  5. Release the button. Your doorbell will return to its factory settings.
  6. After the factory reset, your camera will appear as "Offline" in the app until you remove it.
  7. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm.
  8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
  9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  10. Cellular data should be turned off.
  11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
  12. Start adding the device back to the Google Home app. 

Let me know if that helps.




Community Specialist
Community Specialist

Hello Yuyu1,


I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?




Community Specialist
Community Specialist

Hey folks

@Yuyu1, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate your response, Lance.