Hello y'all. I have this Nest Cam with floodlights. I accidentally removed this device from my Google Home app. I've been trying to get it back with re-entering all the required cam information. I don't see any QR sticker on my cam so been using it's set up code. Tried several times. Just not able to get it back. I see that the cam floodlights still works. It comes on now and then. Any other options I can try? Thanks
So why did google move the Google Nest Floodlight cam out of the nest App where my other 4 cameras are. It doesn't make any sense from a design thinking perspective. I don't want to look in two places for my cams, I like the nest app. If they separate them, I may as well use any other camera. I bought it because I wanted to have all my cameras in the same place. This is stupid.
Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://goo.gle/3A7x7ug web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.
However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.
I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.