08-26-2022 06:20 AM
Hello y'all. I have this Nest Cam with floodlights. I accidentally removed this device from my Google Home app. I've been trying to get it back with re-entering all the required cam information. I don't see any QR sticker on my cam so been using it's set up code. Tried several times. Just not able to get it back. I see that the cam floodlights still works. It comes on now and then. Any other options I can try? Thanks
08-26-2022 06:40 AM
If you press the little button on the back of the Camera for 12 seconds it will start to make a tone. Hold it a couple more seconds and it will do a Factory Reset. You will be able to add it back into the app then.
(It still thinks it's paired to your app)
08-26-2022 07:40 AM
Ok. I will try this later when I have more time to do this. Thanks
08-29-2022 04:29 AM
Thank you, Bill12, but that didn't work. I tried the factory reset & everything I could think of so finally just bought a new Nest cam w/floodlights and now it's working. I guess the older one got defective or something.
08-29-2022 04:32 AM
I have one less than 3 months old and it’s doing the same thing. I’m trying to get warranty support and it’s very frustrating. Nest was GREAT. Google, not so much.
08-30-2022 04:35 AM
I so agree. Love Nest. Still have the app. Have to use the Google Home one for my outdoor (newer) cams. GH is blah.
08-30-2022 04:48 AM
So why did google move the Google Nest Floodlight cam out of the nest App where my other 4 cameras are. It doesn't make any sense from a design thinking perspective. I don't want to look in two places for my cams, I like the nest app. If they separate them, I may as well use any other camera. I bought it because I wanted to have all my cameras in the same place. This is stupid.
08-30-2022 07:49 PM
Yep. I had no idea about this till I bought my first cam with floodlights that I had to put this in the Google Home app. Then liked it so much and bought another cam for my other side. So yeah, like you, I have two apps for my Nest cameras.
09-01-2022 08:36 AM
Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://goo.gle/3A7x7ug web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.
However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.
09-05-2022 07:10 PM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Brad.
09-06-2022 08:00 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
08-30-2022 09:32 AM
I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
08-30-2022 07:44 PM
I did restart this camera several times. Just wasn't connecting at all. Kept showing as off line so I finally bought a new one and it is now working great. I'm good. Thanks