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Google Home Preview not showing past videos

Sonny486
Community Member

Cannot view videos on my Home app, it just shows a spin icon in the middle.

However if I log into home.google.com past videos show up and play just fine.

 

 

4 REPLIES 4

Sonny486
Community Member

And this is for all previous videos no matter if it's the doorbell or home cameras I have.

Sonny486
Community Member

EmptyNester
Silver Product Expert
Silver Product Expert

Hmmmm, I have heard of this problem a few times on this forum but I don't know what the solution is.   You might try opening an official support tick so that you can speak with an actual Google Tech person.  This is just  a user from and Google does not read these.   Here is the link to open a ticket...  If you get this resolved please come back here and let us know what the problem was and how you fixed it.

https://support.google.com/googlenest/gethelp