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Google Home connecting to live view

Mhle
Community Member

When I try to view the live feed on my nest doorbell with my iPhone, it does not seem to connect but when I go the other tabs and back it works right away. Is there any way to fix this?

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hey there,

 

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Best regards,

Brad

Mhle
Community Member

Hi Brad, restarting the doorbell and router didn’t help. However I did notice that if I shut down the google home app entirely and restarted it works properly, but the problem appears if I return to the live view without shutting down the app. 

aatienza
Community Specialist
Community Specialist

Hey Mhle,

 

Understood. What phone are you using to open the Google Home app (Android, iOS)? Have you tried using a different phone to isolate the issue? Also, try to force close all the apps that are open, then try again. Let us know how it goes.

 

I appreciate the help, Brad.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Mhle,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve