Google Nest Camera Offline

[famecity]

Wow is this frustrating.  I currently have 3 indoor cameras and 2 doorbells and an outdoor camera that all work great. I added a new Google Nest Cam only to find out that it can only be used with the Home app. That is a huge inconvenience but still can live with it. However, the new camera spends about as much time offline as it does online. I have tried moving closer to the router, farther away from other cameras and it still goes offline more than it is on. I can't believe this is a Google product.

[Gree]

How did you fix

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[famecity]

YES...camera is rarely online

[Brad]

Hey folks,

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

[Happysonshine]

Yes I do 

[famecity]

Yes...We have tried that numerous times. Camera goes offline in a couple of hours after the factory reset.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

Best Regards,

Brad

[famecity]

still looking for a solution

[Brad]

@famecity

There is no way around this as currently, the new 2021 cams are not available in the Nest App. You will need to use the Google Home app for these devices if you wish to use them.

Best regards,

Brad

[Madk]

I have this same problem and use the Google Home app. I have been getting multiple notifications a day that the doorbell camera is offline, and now it’s been offline since yesterday.

[aatienza]

Hey folks,

Thanks for the help, Brad. 

How far is the camera from the router? Do you have other Nest devices in the house? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Check out this link to Troubleshoot offline Nest camera or doorbell.

Thanks,

Archie

[aatienza]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[SpartanArmor72]

Yes the same issue is still occurring constantly

[Madk]

I’m switching internet companies to see if a stronger setup will help. My internet is disconnected now, but it was constant with Verizon wireless internet

[Bernard1090]

I’m having this same issue. My Outdoor camera is offline more than it’s online. I’ve factory reset it, but that hasn’t worked. Any other ideas?

[Happysonshine]

I don't have any more ideas. Sorry you  are having the same problem. 

[Mika1]

I am having he same issue. The camera goes offline several times a week. The only thing that seems to work is a restart of my modem and router.  Any somutions?

[Happysonshine]

Thanks for the tip. I will try that. Sorry for you having the same problem. 

[Bernard1090]

I tried the reset of my router but I’m having the same issues. A Google support person had me answer a dozen or so questions and then said the issue must be with my ISP.  Grrr…

[Happysonshine]

I also talked to a support specialist. In the end it was suggested I get a hold of a person or company that Google uses to fix things. I know it won't be free. I had my old doorbell since 1998 and no problem. Now I go and get a video doorbell that I have had troubles with ever since I bought it less than 3 years ago. At least the older doorbells were dependable and cheaper. 

[Brad]

Hi there,

Just checking in on this thread and the activity on it. I would suggest that you reach out to Support for further assistance on this issue.  We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[Mika1]

• Hi Brad,  please keep this topic open. Any suggestions or troubleshooting tips from other users are more than welcome. The issue is not resolved yet

[Brad]

Hey folks,

Please reach out to Support for further assistance.

Best regards,

Brad