05-25-2022 09:02 PM
I have a nest doorbell and many other next products. My problem is there is a film peeling off the face of my doorbell which looks awful. I peel the parts away and a few weeks later more peels. It looks terrible. I know others have had this replaced outside warranty just wondering how? I love the product but bought the best to avoid issues like this happening. I’m hoping someone could offer me insight on how I go about getting this replaced as I don’t feel buying a new $300 doorbell every 4 years is even kind of acceptable.
05-26-2022 09:11 AM
I am just another Google Nest customer, with multiple cameras and doorbells. It seems that the Google Nest Hello Doorbell is plagued with two known design flaws: a front surface that starts to peel after one or two years and a small internal battery fails after one or two years (causing the doorbell to go offline when the button is pressed). We have two Google Nest Hello Doorbells that are less than two years old. The internal battery is failing on both of them and the front surface is starting to peel on the newer of the two.
Google Nest has told us it is "unable to provide a refund or replacement because both Nest Doorbells are out of warranty." It has told other customers it "cannot" replace doorbells when the warranty has expired.
"Unable"?? "Cannot"?? Google Nest is actually choosing to do nothing. I suggest that Google Nest could instead choose to provide Nest Hello customers having either or both of these doorbell failures with a discount on a new, re-designed Google Nest Hello Doorbell that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling.
05-26-2022 10:01 AM
I’ve seen other people have had theirs replaced out of warranty for no charge, as it should be as it’s clearly defective and looks terrible!
05-30-2022 09:10 AM
Hey there,
Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please note that unless the device is under warranty, we cannot issue a replacement.
Please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number.
Best Regards,
Brad.
06-02-2022 09:19 AM
Hey folks,
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad