Google Nest Camera

[Bmoff1107]

I recently purchased a four pack of Google Nest Cams Indoor/Outdoor battery.  It was delivered  in two, two pack purchases.  One had a charging plug and one mounting bracket.  The other had one mounting bracket with no charging plug.

I figured at first, no big deal.  I’ll just call and order the parts that were missing.  Well, Google Store couldn’t help me.  Said I should research and but from a third party.  Really??  The guy I was chatting with was very helpful but apparently google doesn’t have their SH@# together.

This has been the most ridiculous purchase experience I have had to date.  Think twice before buying Google Nest products.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Bmoff1107]

No, I still have two cameras I can’t use because I have no mounting brackets. 

Can you get these for me?  Otherwise, I have paid for two cameras I can’t use and just sit, stored in a cabinet.

[Brad]

Hey there,

Thank you for your patience. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. Please be aware that this thread will be locked. 

Best Regards,

Brad.