03-12-2022 01:03 PM
When someone press the button it will only notify my Nest HUB, nothing on my phone (S21). Also, I checked to be notify for events like people or packages and it never sends anything.
Of course I made sure DND was not on and I double-checked the setups...
Does it mean I need to pay for NestAware in order to be notify when someone is at the door?
For now I don't need to have face recognition, only to know someone his at the door.
Anyone has the same issue?
Thanks
03-13-2022 06:05 AM
I am having a similar problem. My wife receives a notification when someone is at the door but I do not. She set up the account with nest app and shared through google home to me but I only can see camera view when I open google home and select the doorbell. I would like to get notifications and talk to the person at front door as well, like my wife does.
03-24-2022 09:40 PM
I cannot work out how to get notifications on my phone or hub, but I can see events in Google Home.
03-25-2022 08:19 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Best Regards,
Brad.
03-25-2022 08:24 AM
it has been solved with a lot of effort. Removed all apps, nest, google home and gmail account as well and started from scratch. Both my wife and I can now access doorbell and thermostat.
03-25-2022 10:12 AM
Hey Folks.
I am relieved to hear that the issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.