Nest Doorbell (battery) not sending notifications to phone

[Danlepage]

When someone press the button it will only notify my Nest HUB, nothing on my phone (S21). Also, I checked to be notify for events like people or packages and it never sends anything. 

Of course I made sure DND was not on and I double-checked the setups...

Does it mean I need to pay for NestAware in order to be notify when someone is at the door? 

For now I don't need to have face recognition,  only to know someone his at the door.

Anyone has the same issue?

Thanks 

[Jcv]

I am having a similar problem. My wife receives a notification when someone is at the door but I do not. She set up the account with nest app and shared through google home to me but I only can see camera view when I open google home and select the doorbell. I would like to get notifications and talk to the person at front door as well, like my wife does.

[MelbourneStevo]

I cannot work out how to get notifications on my phone or hub, but I can see events in Google Home.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Jcv]

it has been solved with a lot of effort. Removed all apps, nest, google home and gmail account as well and started from scratch.  Both my wife and I can now access doorbell and thermostat. 

[Brad]

Hey Folks.

I am relieved to hear that the issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.