Google Nest Doorbell Camera 2nd Gen - will not switch to another wireless network after re-adding

[jdanham]

Got everything setup OK but then in the setup wizard I mistakenly joined my private wireless network. Using the documentation here I removed the device and re-added it, chose the correct wireless network when prompted, noted that it did NOT ask me for a password and then after completing the addition that same device reconnected to the previous network even though I had specifically chosen the other network when prompted???

Just a comment, this type of configuration change should NOT require this amount of effort, which includes repeating the entire Q&A of installing EVERYTHING! There should be a button that says "Have you finished installing the hardware?" and then avoid another few minutes of repetition that is unnecessary and very annoying.

The chosen wireless network should be able to be modified by the owner with only a few clicks and not an entire setup procedure.

[MplsCustomer]

@jdanham 

You are right; Google Nest's process for updating Wi-Fi settings is primitive:

https://support.google.com/googlenest/answer/9223711

[jdanham]

Yep - this is the exact page that I was directed to initially and for all the brainpower in that organization I am shocked that this process is so cumbersome, clunky and primative. I imagine that somebody will blame this on Nest lol    Thanks for the validation!

[MplsCustomer]

@jdanham 

They can't blame it on Nest. On our older Nest cameras and doorbells, in the Google Nest app, we can go into Settings | Home info | Home Wi-Fi help, select the camera we want update, select Start | Update settings, and update the Wi-Fi settings.

[jdanham]

That is what I thought might be the case, which makes me winder wtf they were thinking when they removed that configuration option of the owner!? I mean forcing a user to delete the device and then make them go through the entire process all over again to make ONE change is the stupidest most unfathomable process I have ever seen. I know I sound like a broken record here but when I see something like this I have to vent my thoughts.

[Lance_L]

Hello everyone,

I can honestly appreciate how annoying that must be. We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page for any updates. Please let me know if you have other questions or concerns, as I will be locking this in 24 hours if I don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.

Check out this link on how to file feedback.

Best,

Lance

[jdanham]

Appreciate your jumping in. I am pretty sure that the majority of users would agree that the configuration of the managed device should be part of the app's functionality. Any system that requires that you repeat the entire process (including answering all the step-by-step installation questions!!) is totally unacceptable if you have completed the physical installation but need to modify the network configuration for the device. Surely someone in the dev group can figure it out, especially the part that makes you repeat the same answers over and over again for tasks that are ALREADY done.

[Lance_L]

Hello jdanham,

I can honestly sympathize with how frustrating that must be. Right now, the best option is to keep sending us feedback. Keep an eye on the Google Nest Community page for any updates.

Regards,

Lance

[EmersonB]

Hey folks

@jdanham, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate your response, Fraa, Lance and MplsCustomer.
  
Thanks,
Emerson

[Lance_L]

Hi everyone,

Just one quick final check in here since activity has slowed down. I'll be locking the thread in the next 24 hours, but if you still need help, I'd be happy to keep it open. If there's more we can do, just let me know.

Best,

Lance

[Anonymous]

Ive wasted literally hundreds of hours on these cameras and home app and still dont have a usable product