Google Nest Doorbell - Damaged lens

[Bazza1967]

I managed to stupidly scratch the lens when installing the doorbell.  Is it possible to get it repaired and if so, where and how much would it cost?

[EmptyNester]

This is just a user forum and google doesn't monitor or respond to this website.  But I will try and escalate this and get you some help.   What a bummer on the scratched lens.  🙁

[Bazza1967]

Thanks

[EdmondB]

Hello  Bazza1967, 

Thanks for the information — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, @EmptyNester.

Best,
Edmond

[Bazza1967]

Hi Edmond

I have completed the form. 

Thanks

Baz

[EdmondB]

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Regards,
Edmond

[Bazza1967]

Hi Edmond

Could you please let me know how long your team takes to get in touch.  No rush, I just want to be sure not to miss it.

thanks

Baz

[Jenelyn_O]

Hi there Bazza1967,

Chiming in — I'm sorry that it's taking too long. We don't have a specific time to give, but no worries, they'll get in touch with you once they review your case, and if they already have something to share. 

I appreciate the input, @EmptyNester and Edmond. 

Best regards,

Jenelyn