Google Nest Doorbell Live View broken

[JD0101010101]

Just installed the nest doorbell (battery) after umming between Eufy and Google. Against my better judgement and majority of the reviews in favour of Eufy, went with Google. 

Anyway day 1, can't get Live View to work on my Android Home app. Works fine on Google hub but when doing live view via my phone (at home or elsewhere) it craps itself after about 4 secs of streaming. 

Did all the usual stuff from restarting the battery, full factory reset, router reboot, stood on my leg with the nest doorbell in one hand and jumped up and down 20 times whilst praying to Google God...still nada!!!

I don't have any internet issues, wifi strength is great, do not have a mesh, doorbell isn't far from the router, everything works except it can't do live stream via the android home app on a mobile device. 

Obviously a software issue rather than hardware given it live view streams fine on Google hub. 

Already connected with support and after 1 hour of troubleshooting got no where. The last resort was an offer to replace the unit but given I didn't buy in through Google I was told to go back to where I bought it. 

Sadly I don't believe it's a hardware/unit issue given it works fine in Google hub! Anyone have any issues streaming via IOS mobile device? 

Anyway wasn't gonna waste time getting the unit replaced...all I can do now is hope the devs fix the **bleep** issue. All in all, big regret, should have listened to the reviews and gone with Eufy. Luckily I haven't gone and fully invested in the nest platform cause it seems to suck at the moment. 

[Dickie]

I have the Nest Cam and streaming to my iPhone can be hit or miss really. When it doesn't work it buffers endlessly. When it does work it takes ages to load and often stops after an event. It's been like this since I purchased it.

I had the IQ version before in the same place and that worked fine in the Nest app. 

I would expect nothing to change going forward as little to no improvements/fixes have been made since they released the new cams and doorbell.

If I was you id return it and go with another doorbell provider.

[Brad]

Hey there,

Thank you for bringing up the issue you're experiencing! I would love to look into this further for you. This is an ongoing concern that we are still monitoring at this time. Though we do not have a solution yet, I have some troubleshooting steps you can take in the meantime. The first step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[janthadeus]

Hey folks,

How's it going? Have you tried the steps shared by Brad? If so, how did it go?

I appreciate the help, Brad.

Thanks,

JT

[JD0101010101]

Before contacting support, tried that, tried full reset, tried everything under the sun that. Then contacted support as per my post, did the same thing over again. If you read my post, I already engaged support and they couldn't help. It's a not hardware issue, it's just suxs on Android mobile devices. Would love to know from others if they have the same issues especially on IOS or if it's just an Android issue. Anyway as per my post, just have regrets, should have gone with Eufy. 

[janthadeus]

Hi there,
 

We appreciate your efforts and we want to make this right for you. No worries, let’s figure this out. What’s the status light of your Nest Doorbell (battery)? When did the issue start? How far is your Nest doorbell from the router? What’s the status light? What WiFi frequency band is it connected to (2.4 GHz or 5 GHz)? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Do other devices experience slow internet speeds? Also, are there other devices connected to the same WiFi where the camera is connected to?

Looking forward to your response.
 

Thanks,

JT