Google Nest Doorbell battery concerns

[JulzR]

I bought a Google Nest Doorbell battery from Google store. I charged it to 100% as per instructions and then called an electrician to have it wired so we do not have to manually charge it all the time. After a week, I had notification that battery was down to 19% and it kept coming down. So the transformer was not able gradually charging the battery.  I reported it to Google Store after troubleshooting. Then they approved the replacement of the Google Nest doorbell. I asked electrician to disconnect wiring so I can manually charge it while waiting for new one. When replacement doorbell arrived, I charged it to 100% and electrician came with a new transformer as well just in case. After installation, there was an eternity symbol on the app saying it is plugged in. But after 5 days, the battery was down to 3%. Does this mean that battery only lasts for 5 days? I thought it should be for at least a month. I do not have that many events recording. Why didn't the wiring helped with the charging at all. Electrician advised they have the correct transformer that Google specified for the doorbell. Need someone from Google Store (frustrating that I cannot speak to someone about this, only via Live Chat) to explain or members who could help or experienced these issues.

[DeboraJ]

Hi @JulzR 

Thank you for reaching out to the community! I understand that you were having some inconveniences trying to change your Nest Doorbell to a Wired doorbell. I know it could be frustrating, but don't worry! Let me assist you with that.

Before we continue, I would like to know a little bit more about the issue. This is to provide you with more accurate troubleshooting steps:

• When did the issue start?
• Has there been any recent power outage in the area?
• Has it been exposed to direct sunlight?
• Are you able to check the camera feed?
• What voltage is your doorbell receiving?
• Do you know how much power your doorbell is receiving?

Once you have this information, please let me know, and I would be able to assist you further!

Best regards, 

Debora

[JulzR]

Appreciate your reply. I have been waiting for someone to look into my issue. The issue started again with the replacement doorbell. Last Saturday 8th Feb 2025, my electrician came to check again. He tested the transformer it was working and showed 13V on the tester. After he put it back to base, battery setting showed plugged in with infinity symbol. Today 10th Feb, battery setting showed plug in but 4% battery. 

No power outage, no direct sunlight. I can check live camera feed. I have no idea how much power the doorbell is receiving. Events recorded are just person and parcel.

[DeboraJ]

Hi @JulzR

Thanks for the information provided! Checking the voltage information for our doorbells, and the one that you are using, I noticed something. The recommended voltage for our doorbells is 16V AC to 24V AC. This could be one of the reasons why your doorbell is not charging properly.

You mentioned your technician installed a new transformer. Maybe you can have them replace it with another one that has the recommended voltage to use your doorbell properly. But in case you want to share more information with the technician about this installation, you can take a look at the following website:

• Check Nest Doorbell compatibility 

Let me know if this works for you! Or if you have any other questions, I would be happy to help you.

Best Regards,

Debora