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Google Nest Doorbell (battery) doesn't chime indoors

NeightR
Community Member

I recently installed a new modem and had to reset all of my devices. Previously, the Google Nest Doorbell (battery) was able to chime on my electric chime indoors. I have set up the doorbell 5 times so far. The last attempt allowed a single chime on the electric chime. Every attempt has left me with the settings for this to be grayed out in the app. I have played with the settings during setup, trying with the battery as the power source as well as wired (which is the intended source of power). Has anyone encountered this and found a solution? Thanks!

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Here is a link that will help troubleshoot chime not sounding. I hope it helps you out!

Best Regards, 
Brad

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest Doorbell (battery)? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

NeightR
Community Member

I still need help. I went through the troubleshooting guide multiple times before coming here. The doorbell worked perfectly until I got a new modem. The only difference is I had to set it up again. Now the features are grayed out to set it how it was.

Brad
Community Specialist
Community Specialist

Hey there,

 

New modem can be hard because you will probably want to Factory Reset the cam again and get it set up on the new internet. But your current Home is connected to the old internet. You most likely should reset everything and start from scratch again.

 

Best regards,

Brad