Google Nest Doorbell wireless battery will not charge

[Sliz]

I have been trying to charge our Google Nest wireless doorbell and it will NOT charge over 28% and I’ve been charging it inside and with the included charger it came with. It is only a few months old. How do I get a warranty replacement of either the unit or charging cord?  Please help…getting frustrated. Thanks in advance 

[MplsCustomer]

@Sliz 

You could try contacting Google Nest Support starting with the link below:

https://support.google.com/googlenest/gethelp

[Brad]

Hi there,

Thank you for your patience, I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad