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Google Nest Gen 2 IR is GARBAGE, mine haven't switched to night vision since I purchased it.

coreydshack
Community Member

Google Nest Gen 2 IR is GARBAGE, mine haven't switched to night vision automatically since I purchased it...and yes it's set to default, yes it's black as night at my front door, etc.  I have to wave my hand over the IR leds at night for it to come on....this is garbage!!!!

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@coreydshack 

That shouldn't be happening. We have had a 2nd gen battery camera for 22 months, plugged in with the optional power cable, and night vision works just fine.

You could try contacting Support, using the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

 

EmersonB
Community Specialist
Community Specialist

Hi coreydshack,

 

Thanks for reaching out here in the Community. If your Nest Camera doesn’t automatically switch to or from Night Vision when the light conditions change, give the steps below a try:

 

  1. Make sure Night Vision is set to Auto. 
  • In the Google Home app
    • Tap Favorites or Devices .
    • Tap and hold your device's tile More More menu Settings .
    • Tap Video. 
    • Under Night Vision, select from Always on, Auto, or Off.
       
  • In the Nest app
    • On the home screen, select your Nest Camera they want to change settings for.
    • Tap Settings Settings Night Vision. 
    • Toggle the Auto.
    •  

       2. Check that the outdoor lights don’t shine into your Nest Camera lens. In some cases, bright lights can delay or prevent your Nest Camera from switching to Night Vision.
 

       3. Reset Night Vision settings or restart your Nest Camera.
 

  • In the Google Home app:
    • Tap Favorites or Devices .
    • Tap and hold your device's tile More More menu Settings .
    • Tap Video.
    • Under Night Vision, toggle the Off button, then turn it back on.
  • In the Nest app:
    • Unplug your Nest Camera from the power source.
    • Wait 10 seconds, then plug it back in. This step restarts your Nest Camera and resets the Wi-Fi connection.

 

Hit this link for more information and let us know how it goes.

 

I appreciate the help, MplsCustomer.

  

Best,

Emerson

EmersonB
Community Specialist
Community Specialist

Hello coreydshack,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
 
Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey coreydshack,

 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

 

Thanks,

Emerson