Google Nest Migration

[akoester]

Ever since the migration, I cannot get my Google Hub to "show me the ____". When I try to add Nest device through the google home, it wants me to sign in to my Nest account. However the sign in wont take my nest sign in OR my google sign in. When I try the "forgot password" button to try to reset, no email ever comes through to do so. I have spent HOURS trying to get this fixed and havent had any luck.  Please assist! Thank you!

[jmorano]

Open a ticket with support, is my best advice.  If you poke around on the forums long enough there are articles about older Nest "first" prior to google acquisition discussions of how to login in.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[akoester]

I feel like I’ve tried everything short of cancelling/deleting my Nest account. When I go into Google Home and add works with google, click on Nest, it wants me to sign in. It won’t take my Nest sign in OR my google sign in. And if I click “forgot password” (which I haven’t but thought I’d try this too) the email never comes to reset it.

[GarrettDS]

Hey there akoester, 

So sorry that you're still having this issue as I'm sure it's frustrating. 

Are you trying to login through the app itself or just on an internet browser?

Will you try to uninstall and reinstall the app if it's through the app and then try to sign in?

I look forward to hearing from you. 

Best regards, 

Garrett DS

[akoester]

Do you mean the Nest App or the Google Hone app?

I can log into both apps and through the web browsers separately. I just can’t get them to interface with each other so my google home hub will show my nest cameras on the screen

[GarrettDS]

Hi there, 

Apologies, from your initial request I thought your issue was that you were unable to log in, but it seems that you're able to log into the apps and through a web browser. 

If I understand correctly, you're trying to be able to view your camera feed on your Hub device is that correct?

I look forward to hearing from you. 

Best regards, 

Garrett DS

[akoester]

Yes that is correct. I used to be able to say “hey google show me the front door” to my google hub and it would show it. Since the migration, it won’t and Google account and Nest accounts won’t “talk” or work with each other. Through the google home, when I try to add “works with google” and click on Nest, it takes me to a Nest log in page. It’s there that it won’t accept my Nest login nor my google login. So I can’t get the two to work together like they once did

thank you so much for all the help! I really appreciate it!

[GarrettDS]

Hey there, 
Sorry for the issues still. Thank you for providing some clarity on what was not working. I have sent this information to our engineering team and they suggested to provide feedback through the app on this and they will gather more reports and investigate this. 

I appreciate your patience on this. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[akoester]

I have sent the feedback email according to the directions on the app link. Thank you and I hope this gets resolved soon

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS