Google Nest looking like crap not holding up to the elements

[DrewS1975]

Even though my Nest Doorbell is protecting from direct rain and most sun being that it's under my front porch awning, it still looks like crap. Is quality not a thing with these things? I would think they should be built to hold up to the elements. I have two Next Outdoor cams that get sun and rain exposure and they look fine. What's the deal with the Nest Doorbell not following suit?

[img]https://i.imgur.com/jIau8US.jpg[/img]

[MplsCustomer]

@DrewS1975 

You have the older Google Nest Hello Doorbell, not the newer Nest Doorbell (wired Gen 2) indicated in your post. There are hundreds of posts in this forum about peeling Nest Hello doorbells. It's happened to 2 of our doorbells. Google Nest says it "cannot" replace the doorbell if you're beyond the 1-year warranty period. We bought silicone "skins" on Amazon to cover the peeling shards on ours.

[DrewS1975]

Yes I know mine isn't a gen 2, but it is wired, so I chose the best available option. So Google is fine with an outdoor doorbell not holding up to the elements. We know they can do better since the cams hold up to it.

[MplsCustomer]

@DrewS1975 

I agree.  Our older 1st gen Google Nest cameras, mounted under eaves or a camera shade, are all doing fine.  It's just the doorbells that are peeling.

[DrewS1975]

Mine aren't even protected by eaves and are fine. They are simply built better than the doorbell is.

[Lance_L]

Hi DrewS1975,

I’m sorry to hear about your Nest Doorbell but thanks for posting in our Community.

I would like to take a look at this, could you fill out this form and let me know once you're done?

Best,

Lance

[DrewS1975]

Hey Lance,

I have filled out the form and submitted it. Thanks!

[Lance_L]

Hello DrewS1975,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Regards,

Lance

[Anonymous]

The r and d in these products is severely lacking 

[zoeuvre]

Hi folks, 

Chiming in — @Anonymous, we’re sorry to hear about your frustration in this situation. Could you tell us more about your concern or question, if there are any, so we could help? 

@DrewS1975, we've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. 

I appreciate your help, Lance. 

Thanks,

Zoe

[Jenelyn_O]

Hi everyone,

Chiming in — I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate your help, @MplsCustomer, Lance, and Zoe.

Kind regards,

Jenelyn

[Jenelyn_O]

Hi there,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Best,

Jenelyn