Three of my nest / dropcam cameras no longer connect

[thenikkinolan]

I am experiencing issues with three cameras - two Dropcams and one Nest - as they are unable to connect to the app or stream any video. Despite contacting support, they have been unable to resolve the problem for over a month, stating that a specialist is required to address the issue. The cameras now consistently display 103 errors. I have invested more than 8 hours with support, attempting various troubleshooting steps, but none have proven successful. I am feeling extremely frustrated and discouraged with Nest and Google, and would greatly appreciate your assistance.

[1unHappyNest]

Hi. If your item's still under warranty they should offer to replace the units once all troubleshooting has been completed. I see a lot of complaints regarding the customer support or lack thereof, but I also had an issue with my nest cam w/ floodlights. I provided screenshots and screen recordings to support my complaints. Having them see firsthand what I was dealing with I was given a replacement that is working fine as the other was confirmed to be a defect. Please do not feel discouraged. i do understand your frustrations. Hopefully it works out for you as these cameras are not cheap.

[thenikkinolan]

It seems that the cameras are no longer covered under warranty, as they are estimated to be between 5 and 8 years old. Interestingly, all three cameras stopped connecting around the same time, leading me to suspect that a software update may have caused the issue. Given the significant investment I made in purchasing these cameras, I am hopeful that there is a solution available to resolve this problem.

[Gardy]

I'm experiencing the same issue with two wired cameras and a brand new wired doorbell. I have two wireless cameras that have 0 issues at all, but my wired cameras stopped connecting about a week ago, but they all have active indicator lights that tell me they are connected and working.

[thenikkinolan]

It is so strange, any luck getting support? 

[zoeuvre]

Hi folks, 
 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.  
 

The error 103 you are seeing on the app is not an error for Nest Cameras. Therefore, could you please help us with the exact message or code you’re getting on the app? It starts with the letter N followed by numbers. 
 

I’ll look forward to your responses. 

I appreciate your help, @1unHappyNest. 
 

Best,

Zoe

[zoeuvre]

Hi everyone, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Jenelyn_O]

Hi there,

I appreciate your help, @1unHappyNest and Zoe.

@thenikkinolan and @Gardy, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Regards,

Jenelyn

[thenikkinolan]

Hi all my cameras are now online. Feels like it was a software update that made them all go offline. 

[Jenelyn_O]

Hey thenikkinolan,

Thanks for the update. I'm glad that your Nest Camera's are now online. If anything comes up, please let us know by creating a new thread. Otherwise, I'll be locking this thread after 24 hours.

Kind regards,

Jenelyn