Google Nest recognizes WiFi, but does not connect

[Pharmacope]

I'm now on my third attempt with a Google Nest Doorbell (Battery) and Google Nest Cam (Battery) to try and install. Each device will recognize my WiFi, but will fail to connect each time. I've tried multiple outlets, different phones, power cycles, and several devices. I am using an Xfi gateway that is capable of 2.4/5/6e, but I believe it is selecting which to frequency and disallowing my devices which are only 2.4/5 capable. 

Anyone have a workaround to this issue?

[MplsCustomer]

@Pharmacope 

We have multiple Google Nest devices, including a Google Nest Camera (Battery), running with an Xfi gateway with the same SSID for 2.4 and 5 GHz, but our gateway does not support 6e. We have not had problems adding Google Nest devices, including 3 in the last year.

What exactly happens when each device recognizes your WiFi but then fails to connect?

[EmptyNester]

You may want to reach out and speak to an actual Google Nest Tech person.  Here is the link to get the process going and get on with phone support.  I believe they are 24/7.

https://support.google.com/googlenest/gethelp

[Brad]

Hi there, 

Thanks to @EmptyNester and @MplsCustomer for all of your help and hard work. Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. 

Best regards, 

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hello Pharmacope,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, MplsCustomer, EmptyNester and Brad.

Thanks,
Emerson