False positive in detection zone

[avzdk]

I keep getting false positive notification on persons in zones.

But the person i always outside the zones.

Person i yellow zonePerson in blue zonePerson in yellow zonePerson in yellow zone

[janthadeus]

Hi avzdk,

Thanks for reaching out. Let’s sort this out — a few questions: when did you first notice the issue? What type of camera is in question? Also, how often do you receive false notifications? 

Here are a few things that can trigger false notifications:

• Changes in the light level
• Shadow moving across the frame. For example, if a cloud moves in front of the sun.
• Trees or bushes swaying near the customer’s important areas.
• Headlights or flashing entering the field of view.

Thanks,

JT

[avzdk]

It happens once or twice a week, but not every time someone walks by.
It is the Nest Hello Doorbell
It's been several months.

As shown on photos there is a person in the camera view but not in one of the detectionzones. Still the algorithm thinks its inside.

[Brad]

@avzdk

My suggestion would be to remove your Activity Zones, restart your device, restart your phone/app, and then add the zones back in and monitor it for a little longer to see if you see any changes. Please let me know if you need further assistance after you try those steps.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hello avzdk,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, JT and Brad.

Thanks,
Emerson