Hello, I had submit a form on my broken camera lens a few months ago and have yet to hear back regarding this. I was told the form was received but haven't heard back. How can I escalate this?
@Stacia505, thanks for reaching out here in the Community. This is not the experience we want you to have. Could you send us your case ID so that we can take a closer look at what happened?
@Danny_400, do you also have the same concern? Have you tried contacting our support team?
@Stacia505, thanks for the info and sorry about the late reply. We got the case that you submitted, and one of our support agents sent you an email about information that was on your Nest doorbell.
@Danny_400, Do you have the same concern with your Nest Doorbell?
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Hello I got your email but prior to that I have had no contact from anyone regarding options for replacement etc. If someone can reach out it'd be appreciated.
@Stacia505, as I've checked the Case with the previous support, they sent you an email last April and were asking for some information about your Nest Doorbell to further assist you. I would suggest just continuing with the conversation on the email, as some information is not allowed to be shared publicly.
We have already reached out to our support to resend the email. Make sure you have checked your junk or spam email. Let me know if you have additional questions.
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Sorry about the last one... I'm still waiting for another email to be sent per the last rep. Ive checked my spam, trash and inbox and have yet to hear back.
Is there any update on this? I've checked my email and spam folder every day and have yet to hear back. At this point it is clear this is not going to be resolved so I think we will go with a different brand altogether as your support is non existent and the camera is clearly trash. By the time I get any REAL response it will be beyond a year of trying.
