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Google WiFi Pro & Nest Cam IQ Setup

Community Member

I bought a Nest Cam IQ and have not had any luck setting it up. I make it to the very end and get an NC009 error. 


I believe it may be due to requiring a 2.4GHz wifi signal, but I have the Google WiFi Pro which doesn't let me set up a SSID with a specific frequency. Even the guest network feature is 5GHz. Edit: Google's specs for the Cam IQ say it does 2.4 or 5 GHz, so I'm lost again..


Any ideas? I submitted a callback request over an hour ago and no call from Google. So much for <1 minute.


Community Member

New update. I added a new Home in the Nest app, setup worked on the first try. I deleted that Home because I have an Aware subscription with other cameras.. tried to setup the camera again and got an NC008 error.

Community Specialist
Community Specialist

Hi Mustang46L, 


I know it’s been a while, and I’m sorry to hear about the situation. 


  1. Quit the Nest app.
  2. Unplug your modem and router. You may have one device that’s a combination modem/router, or they may be separate devices. If they’re separate devices, unplug both.
  3. Wait for 30 seconds, then plug your modem and router back in.
  4. Your modem and router will start. Wait a couple of minutes or until a steady power and connection lights appear. It may also have a quickly flashing data light on the device(s).
  5. Check that your home Wi-Fi network is connected to the internet and the connection is working as expected. If other devices can’t connect to the internet, you’ll need to contact your internet service provider to restore service.


I’ll look forward to your response. 




I tried this, as well as many other tricks I found online. I eventually got the camera to run, but in a different Nest "home" where I don't have an Aware subscription. I didn't feel like paying for two subscriptions or completely tearing apart my smart home and rebuilding to add one camera.


I've decided to build my own IP camera setup. Ironically, it is easier than using Nest hardware.