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Google camera wired 2nd generation issue

Cspec
Community Member

Good afternoon. We recently switched to a new internet provider and I was unable to get two google cams to connect with the new WiFi so I removed them from the Google home App but I am unable to get them connected as a new device. I have tried everything. The third camera was able to connect via the Nest App but when I try to add the additional two cameras on Nest, it says I must do so on the Google home app. I scan the QR code, go through all of the prompts and get to the final stage which always says unable to connect. Any advice? Much appreciated. 

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

After removing them from the Google Home app, did you factory reset them?

Restart or factory reset Nest camera or doorbell - Google Nest Help

Cspec
Community Member

Thank you! That solved my first problem. They are both on line now but one camera won’t show any video. It says it’s offline. Any ideas?

David_K
Platinum Product Expert
Platinum Product Expert

That could be caused by quite a few things.

Troubleshoot offline Nest camera or doorbell - Google Nest Help

See the "Only your camera or doorbell is offline" section.