Google doorbell wired 2nd gen

[Jmann88]

Just installed Google doorbell wired 2nd gen. Not able to connect device to Wi-Fi. Getting the following message: There was a problem scanning for Wi-Fi networks on your device. The device is no longer connected - try connecting again.

Keeps happening. Please help.

[EmersonB]

Hi Jmann88,

We appreciate you taking your time posting here in our Community. Let’s get the most out of your Nest Camera and see what we can do here. For starters, do you still see your Nest Camera from your app? Have you tried restarting it? How far is it from your Wi-Fi router?

Also, give these steps a whirl:

• Perform a simple restart to your Nest Camera, WIfi router and mobile phone.
• Reinstall your Nest app or Google Home app.
• If it’s still the same, Reset your Nest Camera.

Looking forward to your response.

Regards,

Emerson

[Jmann88]

Hi Emerson,

Thanks for the reply. I performed a reboot and was able to access Wi-Fi. It’s working like a champ now. 

Thanks,

 Jason

[EmersonB]

Hi Jmann88,

That's awesome! You're welcome and thanks for getting back to us. We're glad to hear that it's working perfectly now. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,
Emerson