Google nest Outdoor warranty dead ends

[junne]

I have a 1 1/2 year Nest camera battery Outdoor I have submitted multiple requests that the link for the replacement they sent is broken (500 error on thier end)  The lonk to the RMA # works. There must be another way to get a eplacement 

Send the old one back first , wait for a refund or something.,,,

Frustrated

 

I have recieved 3 service.numbers and text/spoken to 3 customerservice reps 3 Techn (to troubleshoot and verify defective) I am no further than the day I started. 

[Brad]

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps. 

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement. 

Best regards,
Brad

[junne]

Filled out the form and sent 2/27/24

Thanks fornyour help

[junne]

Brad I just missed a call from Google  not sure if that was your reply I tried to return it butbthe rep said the only thing she could do is start the prosess from the begining. No way for her to transfer the call 

[Brad]

@junne 

I am afraid I wouldn't be able to assist you with this as we do not have access in the forum. But if you got an email, you can respond to it to continue the conversation. You can also try to contact them using this link. 

Best regards,

Brad

[junne · Accepted solution]

I still have not resouled this issue if replacement Google warranfy seems to be impossible to use. I have almost google (everything) products and my experiance will weigh heavily on my next Google product purchase decision. 

Dead end after dead end, text after text , call after call. All replies have been almost wrote and robotic. Litterally weeks and I am no further than I started.

What a disappointment

[Brad]

@junne 

I can see how this may be frustrating for you. I wish I was able to offer a different outcome, but we simply aren't able to process any of those requests here. We'll leave this thread up for another 24 hours or so for any follow-up questions or concerns.

Best regards,

Brad

[junne]

After my final effort texting customer service I finally recieved my replacement . I am not sure what was wrong with the "Replacement Link" but it worked the last time it was sent. O will be sending my old unit back asap , fingers crossed that that part of the process goes smoothly   Thank you

[janthadeus]

Hey there,

Happy to hear that! We’re glad that you finally received your replacement. In the meantime, do you still have other questions and concerns?

Thanks for your help, Brad.

Best,

JT

[junne]

Np but, Thank you I was going to post a final after the exchange clears.

[janthadeus]

Hello junne,

You're welcome! Got it — thanks for the update. Keep us posted.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

JT