Google nest and battery doorbell

[Erinnhaynes]

So I have set up the doorbell and connected it with the Google home app. I could see video in set up.  After it finished, the video would say "live video unavailable ." Even when I would click live video it would start streaming and then give me that error.

On the Google nest it tells me the doorbell is idle even after clicking live video.  I've reset everything and started over.  Very frustrated. 

[Derickf]

Hi @Erinnhaynes,

Thanks for posting in the community.

I’m sorry for the inconvenience that you are having with the Nest Doorbell Battery. I can see that you are able to complete the setup of the device. However, after finishing the process, the doorbell is not showing live feed in the Google Home app, and you are receiving a message that says, “Live video unavailable,” even though you were able to see the video during the setup. Let me help you with this.

To better assist you, I need some extra information. Here are some questions for you:

• How far is the Nest Doorbell from the WiFi router?
• Do you have any other Nest Doorbell that gives you the same message?
• What is the color of the light in the device?
• Are you using the original mounting included in the box?
• Are there devices or appliances near the doorbell?
• Is the device mounted when you try to see the live feed?

Keep me posted.

Regards,

Derick.

[Erinnhaynes]

The doorbell is about 25 feet from the router which is the same distance from the Google nest(sort of a triangle, so to speak).

The Nest is giving an offline message periodically as well and the video will not display on it.

The little light is green on the doorbell 

Yes we are using original mounting.

There are no appliances or devices close to the front door where the door bell is located. 

The doorbell is mounted.  As soon as I mounted it, I lost the feed.

[Derickf · Accepted solution]

Hi there!

Thanks for your reply. As I can see with the information you provided, it seems to be a connection issue due to the Nest Doorbell showing you an offline message.

• Could you please confirm if your Nest Doorbell is connected to a 2.4 GHz or 5 GHz network?
• Do other devices experience slow internet speeds?

You can also take a look at the following article for more information about this issue: Fix Nest camera or doorbell Wi-Fi connection issues.

I’ll be waiting for your reply.

Best regards,

Derick.