Google nest aware subscription Issue

[Karthik06]

Hi Team

i have purchased nest aware subscription, as per that we need to see 10days continuous video storage, I have selected all recommended options, but still same issue

please let me know if I need to change anything 

[MplsCustomer]

@Karthik06 

If your battery camera is not plugged in with the optional power cord, you cannot get 24/7 video recording. "The Nest Cam (battery) must be connected to a power source to have 24/7 video history. If your camera is battery powered, it will only have event video history, even if you have a Nest Aware Plus subscription." (https://support.google.com/googlenest/answer/9681538)

If your camera is plugged in, what recording option is selected if you go to Settings | Video | Video history for your camera in the Google Home app?

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer.

Karthik06, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni