09-18-2021 12:37 AM
I just had the battery nest cams installed at my house. We had an internet issue that factory reset our router, which in turn made us have to reset our name, and password. I went on Google home to reconnect to wifi, and ended up removing the cameras from the app. So now when I try to add the cameras back, it won't recognize the cameras at all. I tried to start from scratch, but it won't let me do that either. They won't connect to the internet because the password has changed, and I can't reconnect, because they're no longer on my app to change the password. So now I have cameras that are up, and running, but I can't view them. I'm at a loss, and don't know how to fix the problem.
09-24-2021 02:14 PM
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’
Please let me know if you need further assistance.
09-28-2021 07:45 AM
Thanks for responding!
My issue is resolved, thankfully!
09-28-2021 10:27 AM
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
09-27-2021 02:52 PM
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
09-28-2021 07:44 AM
My issue has been resolved!
Thanks so much!