09-23-2021 02:42 PM
Ive got my first doorbell battery and it seems to not work as expected...
Nest pro guy has been today and attempted to fit it with AC power. hes said its broken effectively.
Whats happening is every couple minutes the light turns on on the camera. chimes then the light goes off and repeats this cycle on battery.
Charging it does nothing and it feels warm to touch on the front panel.
When trying to connect it via the home app it doesnt connect.
Im assuming its a faulty device?
09-27-2021 03:07 PM
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.
Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’
Please let me know if you need further assistance.
09-28-2021 01:48 AM
After speaking with your support team its been RMA'd and the new device is workign as expected..
Just as a heads up it kept rebooting and chiming every 2 minutes and repeating that process until it was out of battery and we was unable to set it up at all.
I tried a hard reset via the pin on the back and holding it in until it repoorts but unforunatly thit did not work.
09-28-2021 09:52 AM
I am glad to hear that you were able to get it taken care of with Support! Thank you for the additional details, Ill send that feedback forward. But I will be locking this post as the issue has been resolved. Thank you for bringing this issue to our attention!