Google nest battery will not charge

[Danials]

Everything works great, but will not charge 

[MplsCustomer]

@Danials 

Is your charging cord or power cable seated fully in the bottom of the camera and is the cord or cable feeding towards the FRONT of the camera as it should?  (Note that the battery cannot charge if the temperature is below freezing: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Doorbell-can-t-connect-Appear-offline/t...).

We've had a Google Nest Camera (Battery) for almost 17 months now, plugged in with the optional power cable and the battery has always remained charged, but I've seen many posts in this forum from customers who have had faulty charging cords.

[Brad]

Hi there,

Thank you for your patience, and sorry to hear that you're experiencing this. Thank you to user @MplsCustomer for your great suggestions, and troubleshooting steps you provided.

I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hi everyone,

@Danials just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Brad and MplsCustomer.

Best,
Emerson