Google nest cam battery is inactive

[Linesfengur]

Hello.
I have problems with my google nest cam (battery)
it will only record when i'm on the actual app (Google home app) on my phone and press live.
When the app's closed, it's just inactive and has no function.
What can i do from here, is there any solution to fix the issue?
it's not very useful if i have to be over it all the time.
please help me so i can leave my house in good spirit. 🙂

[MplsCustomer]

@Linesfengur 

We have our Google Nest Camera (Battery) plugged in all the time with the optional power cable, and it is "Live" all the time and recording 24/7 with Nest Aware Plus.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[aatienza]

Hey Linesfengur,

Chiming in to check if you still need help with this?

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Archie

[Brad]

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,

Brad.