Google nest camera (battery)

[Tarahendo22]

Hi there.

I’ve searched literally everywhere but unable to find anything. Are is there such things as a replacement magnetic wall mount for a google nest cam battery? I’ve searched the google store so many times the last few days, using different words trying to find spare parts even.

please help. I need to get my camera back up and running

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Is your device still under warranty? If so, then Support may be able to assist you further. If you are not under warranty, then I would not be able to assist you with the replacement process.

Best Regards, 

Brad.

[Tarahendo22]

Yes, the camera is less then 2 years old. I’m sure it’s less then 12 months old as well

[Brad]

Hey there,

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please note that unless the device is under warranty, we cannot issue a replacement. 

Please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.