Google nest doorbell gen 2 wired stops working in cold

[Whtmtn]

My gen 2 wired doorbell has stopped working when temps drop below 30 degrees F! Not below zero as other mentioned. The unit is about 2 years old and I don’t recall this problem in prior winters. The unit has power and the indicator light is a solid white.  I have reset it and each time it works for a while until the temps drop. In the mid Atlantic area so not terribly cold like MN. Any ideas what is wrong?

[ByronP]

Hi Whtmtn,

Thank you for reaching out to the community. I'm sorry that your Nest Wired Doorbell 2nd Gen stops working during cold weather. I understand how frustrating this can be, even though you've already performed a reset. Let's work together to find a solution.

Nest doorbell devices are designed to be able to withstand extreme temperature conditions. However, when Nest doorbells keep operating at or above 104°F (40°C), the chime may stop working and the doorbell may go offline.

Meanwhile, if the device's internal temperature drops below 25°F (-5°C) and loses power, the doorbell may continuously reboot as it attempts to restart during cold weather.

Please follow these suggested steps to address this situation:

1. Turn off the breaker(s) for the doorbell and chime.
2. Use the removal tool included in the box to remove the Nest doorbell from its wall mount and disconnect the wires.
3. Bring the device inside and let it warm up to room temperature in a warm, dry place. (Do not wrap it in a heated towel or place it near any heating elements.)
4. After the device has warmed up, reinstall the doorbell before the device temperature falls outside of the operating temperatures, or wait to reinstall the doorbell on a warmer day. Remember that the breakers will need to be turned back on after reinstallation of the doorbell.

Let me know if you have any further questions.

Regards,

Byron

[Whtmtn]

Thanks I will give this a try. However we do continue to have colder weather (ie below or around 25) so hopefully it won’t repeat. Will report back. 

[Whtmtn]

I tried this approach and warmed up the doorbell inside for about 3 hours. Restarted outside and it worked for a few hours but failed again. Temps were down again around 19 degrees F overnight. Unit not working now. Will have to wait until the weather warms but this sort of defeats the purpose of a doorbell. Surprised we can’t make this technology work given the resources of Google. Maybe stick with search?  This is the second doorbell I have purchased from Google and definitely the last despite owning the display and many nest thermostats. The company can’t seem to get this right. 

[ByronP]

Hi Whtmtn,

Thank you for your response. I appreciate the effort to troubleshoot this situation. I apologize for the inconvenience this might have caused. Let's explore alternative options.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Let me know once you're done and keep me posted.

Regards,

Byron

[Whtmtn]

Filled out the form and sent it in. 

[ByronP]

Hi Whtmtn,

Thank you for your response. I received your form, and our dedicated team will reach out to you via email for further instructions.

Keep an eye on your email for any updates.

Regards,

Byron

[Whtmtn]

Byron, this is what your esteemed customer service said:

Hello Bill,

"Thanks for letting us know. Unfortunately, since the device is out of warranty, we are unable to provide a replacement at this time. As a gesture of goodwill from Google, we would like to offer you a $25 credit towards your next purchase on the Google Store."

They had no solutions on what was wrong or how to fix. So their answer was buy a new one? I bought this camera in March of 2023 so it is not even 2 years old and it fails! Is this supposed to be junk? This is the second google nest camera I have owned (gen 1 and gen 2 both wired) and both failed within 2 years. As I said when the first one failed, it is absolutely unbelievable that Google would make such junk to fill landfills. It's bad enough that we have technical obsolescence but this is pathetic coming from what is supposed to be a well run company. Please tell me there is another solution. It seems the Company knows what the problem is (battery) but won't say it. If it's the battery, make it replaceable.