Google nest doorbell not connecting after set up (battery)

[Adio150621]

Hello,

I have set up the google nest doorbell and all seemed Ok. However, as soon as I finish the set up and go to my Google home app and want to check the camera live it says the device is not connected. I have tried to remove the device already and reconfigured it again and still having the same issue. 

• Please help as getting very frustrated now

[gilleslibre]

Is your camera relatively far from your wifi router? It could possibly be that your wifi connection does not maintain itself because of the relative distance. 

[aatienza]

Hey folks,

Adio150621, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Did you get any error messages while setting up your doorbell? What phone are you using (Android, iOS)? Could you try accessing the web app https://goo.gle/2UZL8VI to see if you're still getting the same? Also, are you using a dual-band router (2.4 GHz and 5GHz)? If so, which band is it connected to?

I appreciate the help, gilleslibre.

Thanks,
Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie