So my Google nest camera was saying offline so I tried charging it and reinstalling to frame. I decided to remove it from home and do a factory reset. But when holding the reset button I never get a yellow light or audible noise for the reset chime. It just has a solid green light with the full lit doorbell switch ,and after like 45 seconds it just turns off and does it again. I try to added it back to home I never get the blue light either. Please help
Do you feel contact with the reset pin when you press it down? You'll need to use an unfolded paperclip or thumbtack to reach it as it's recessed inside the housing.
This is what should happen:
At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
At this point, release the button. Your doorbell will restore to its factory settings.
After the factory reset, your doorbell will appear as “Offline” in the app until you remove it.
To remove it from the app, open the app, then tap Settings cog > Remove device > Confirm.
I’m having the exact same issue…Doorbell has been working fine for 6 months…went offline and now I can’t do anything. It’s like it fried itself or bricked itself in the middle of a update???
I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
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