Google nest doorbell

[AlanP1]

Changed broadband supplier and wifi.have changed speakers tv photo frame.thought door was working..maybe on wronv wifi but now wont work nco21 fault code but does have power.i reset it put in code but cant find wifi

[MplsCustomer]

@AlanP1 

This is Google Nest's Help topic on updating Wi-Fi for cameras and doorbells:

https://support.google.com/googlenest/answer/9223711

[EmersonB]

Hey folks,,

@AlanP1, thanks for reaching out here in the Community. This error means that your Nest Camera couldn’t connect to your phone through Bluetooth. You’ll need to make sure that Bluetooth is working and is enabled on your device.

Give these steps a try:

1. Exit the Nest app.
2. Use the instructions in this article to restart your Nest Camera.
3. On your phone, switch Bluetooth off and then on again to reset the connection. Make sure that Bluetooth is on when you’ve finished.
4. On rare occasions, your phone might not let you turn on Bluetooth. If you run into this issue, try to reboot your device. Otherwise, skip to the next step.
5. After turning on Bluetooth, bring your phone within 30 cm of your camera, and keep it there until setup is complete to help reduce wireless interference that may disrupt the Bluetooth connection.
6. Now, try to set up your camera again.
7. If you still can’t set up your Nest Camera, try a different phone if you have one.
8. If the Nest app displays a Bluetooth error again, reboot your phone if you haven’t already. Then, try to set up your Nest Camera again.

I appreciate the response, MplsCustomer. 

Regards,

Emerson