Google nest doorbell

[JP68]

I connected my doorbell yesterday and everything seemed to be working fine with the activity being logged.

When i checked the app this morning all the past activity is gone. Anyone have any idea why it's not logged? 

[MplsCustomer]

@JP68 

Unless you have a Nest Aware subscription, your camera only saves event video history for the most recent 3 hours.

With a new camera, you can sign up for a free 30-day trial subscription:

https://support.google.com/googlenest/answer/9248198

[familyof6]

I also no longer are seeing ANY activity screenshots  for the past 3 hours..... even double checking to make sure the it's turned ON in the app.... what gives?

[moralesvicente]

Hey @familyof6, 

Thanks for posting. I’m sorry to hear that you no longer see any activity screenshots for the past 3 hours, even after double-checking to ensure the configuration is turned on in the app. No worries; I’m more than happy to help.

Also, @MplsCustomer, thanks for jumping in and providing assistance to @JP68. If you need further help, feel free to reach out to this forum. 

Could you please answer the following questions to gather further details and determine an optimal resolution?

• What model of Nest device do you have? For your reference, review this article: Technical specs for Nest cameras and doorbells.
• Do you have a Nest Aware subscription? If so, what type of subscription do you have?
• What is the status light on your Nest device?
• Are you using the Google Home app or the Nest app?
• Is the Nest device receiving a good Wi-Fi signal strength? Have you checked the distance from the device to your router?
• Has anything changed in the Nest device view that might be affecting its ability to detect motion?

I'll look forward to your response.

Regards,

Daniel