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Google nest doorbell

Ben_staal
Community Member

My nest doorbell is chipping and peeling underneath the gloss layer. It looks terrible. Haven’t even had it that long yet, and don’t feel this should be happening. Also, to clarify…it is not the film that’s supposed to be removed at installation. It’s the plastic outer casing itself. How do I go about getting that fixed? 

3 REPLIES 3

vatertime
Community Member

mine too and they wont replace it cause its 3 years old. passed the 1 year warranty. mine was peeling but my bigger issue was it power cycling without end. they didnt care about either issue. they will pretend to inquire with you and co operate but in the end they will dismiss you. 

Well that’s a total bummer. Mines not even 2 years old and they won’t do anything about it? Will definitely be the last nest item I purchase if they don’t have better support than this

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.