New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest Outdoor IQ Camera - not working
Has anyone else had major issues with there in outdoor camera, I have had about two or three now replaced as they keep stop working. Seems to be an issue as reading online and forums.google are refusing to help even tho latest camera is only a year o...
Google doorbell and hubmax connection issues
Hello I have just set up Google battery doorbell to hub max. Am I supposed to be able to see visitors approaching the doorbell on the hubmax as they approach even if they dont press the doorbell.
Nest Cam activation during timeframe
Hello,Can someone tell me if there's an option where I can activate / deactivate the Nest Cam (battery) during a chosen timeframe? For example, activation of the camera while we are asleep (23.00 - 0600)?In the Google Home app it can be activated and...
Doorbell Not Consistently Recording Events
Hello, my doorbell is not consistently recording events. I ran the troubleshooter and it said to escalate. How do I escalate?
No sound/audio on downloaded clips for Nest Cam Indoor (wired) 2nd Gen
This has been an issue for a while now. I notice when I download clips from google home app it downloads without sound/audio..It seems to be a bug that is not getting fixed because there are some clips that I download that do have sound/audio.I am no...
Connecting doorbell to Sonos
I have just got a doorbell (battery). I want to connect it to our Sonos system so that when the bell rings we hear it on the Sonos inside the house. Can I do this, if so how? Thanks.
Broken wall mount plate, need replacement part
Broken wall mount plate, (retainer clip is broken). Need to find a replacement part. Please advise where to order!
Nest Hello themes are STILL missing
Nest Hello Themes existed and now they are gone. Please re-add the option. That's kind of a big thing for the user experience. Right? should I even need to say anything?Seems its been an issue since Jan 2022https://www.youtube.com/watch?v=60OM_DlEh4s...
Resolved! Replacement Security Screw for Doorbell (2nd Gen)
Pizza guy came to my house last night said my doorbell fell off. checked it out and the security screw had backed out and is missing. this has been pressed hundreds of times since installation.where do you get replacements?
Google nest doorbell (battery) setup and chime
Hi, I've set up a google nest doorbell (battery) and a nest mini hub at home. I'm looking to set up a chime so that I can hear when someone rings the doorbell. At the moment the mini hub shows a live feed when someone rings and I do get a visitor ann...
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