Nest Doorbell constantly buffering

[Bbeen]

I just installed a Nest wired doorbell gen 2. It buffers continuously. I had an old nest doorbell for years that worked fine. It went out so I bought this one to replace it. Any ideas what’s wrong?  My Wi-Fi worked fine with my older one so please don’t say to check the Wi-Fi. 

[Ashepherdson]

I mean, I don't want to say wifi.. but just because one device worked fine does not mean all will, if the newer device has a weaker receiver then it may not perform as well.  

Also possible that the device is faulty of course.. would suggest trying it closer to router and see if it works , if so you know it's a signal issue, if not it's the device. 

[Bbeen]

I am not able to move the router any closer to the doorbell. I will probably just return it and buy a different brand. I’m a little confused why the gen 2 is inferior to the gen 1 but I guess it is?

[Lance_L]

Hi all,

Thank you for posting, and I apologize that the Nest device isn’t working properly  — let's get this sorted out. A few questions: what is the color of the status light? Do you have an iOS or Android device? Are you experiencing any internet connectivity issues with your other devices?

Let's try these troubleshooting steps below:

• Check if the live video is available on the web app. For new Nest devices, log in to https://goo.gle/2UZL8VI.
• If you have other family members added to the home structure, check if the same issue occurs on their devices.
• Turn the camera off in the Home app, wait about 30 seconds, and then turn the camera back on again. Follow the steps here: Turn Nest camera on or off.

Keep us posted.

I appreciate the help, Ashepherdson.

Best,

Lance

[Bbeen]

The light is green when I go out to look at it as it is recording. I believe it is blue otherwise. I use IOS. Apple Phone 13. No other problems with other devices in the house. My old Nest doorbell was on the Nest app and worked fine. I had to set this one up in the Google Home app. I also have noticed this app does not give me the option to assign names to faces when people come to the door. My old library is still there but I cannot find a way to add new faces. 

[Lance_L]

Hello Bbeen,

Thanks for getting back to me. To completely isolate the issue, let´s factory reset the device. Follow the steps below:

1. Save any video history from the doorbell, if any. Follow this guide.
2. Unmount the doorbell and then connect it to the USB cable and power adapter.
3. Locate the reset pinhole on the back of the doorbell.
4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
5. Release the button. Your doorbell will return to its factory settings.
6. After the factory reset, your doorbell will appear as "Offline" in the app until you remove it.
7. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm.
8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
10. Cellular data should be turned off.
11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
12. Start adding the device back to the Google Home app.

Here is a handy guide to help you with Familiar face detection.

Let me know if that helps.

Regards, 

Lance

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Sincerely,

Dan