What does "Loading camera preview" mean?

[Weasel]

Until the recent problem with notifications not showing up until the screen is unlocked, I've never seen the "Loading camera preview" message. Now I see it a lot. What does it mean and why have I not seen it before?

[Anonymous]

In my experience it means the video or preview is uploading from the camera to the app. Thats my understanding of it and mine only... I have no idea why its just started for you though... If its any consolation it happens to me constantly 

[Weasel]

Thanks. I'm trying to figure out if this is related to the problem of no longer receiving notifications. The notifications either do not arrive until I unlock the screen or hours after the event.

[Anonymous]

Same here unfortunately... Sorry i cant be of more help 

[EmersonB]

Hello folks,

@Weasel, thanks for reaching out here in the Community. It looks like this concern is about the delay of internet connection. To confirm, how far is it from your Wi-Fi router? How many devices are connected to your internet? What troubleshooting steps have you done so far? Try restarting your Nest Camera and Wi-Fi router. Hit this link for more information and let us know how it goes.

I appreciate your help, Fraa.

Regards, 

Emerson

[Weasel]

Before I answer, let me say again – Everything worked fine until a few weeks ago (when the Nest and Home apps were updated). No hardware has changed, been added or reconfigured. All the settings in the Nest app remained the same.

how far is it from your Wi-Fi router?

20 feet

How many devices are connected to your internet?

Doorbell has it’s own, unshared Wi-Fi network

What troubleshooting steps have you done so far?

Everyone that’s been mentioned in this and every other post relating to this problem

Try restarting your Nest Camera and Wi-Fi router

I’ve done that

Hit this link for more information

The doorbell is NOT offline. Never has been.

[Lance_L]

Hi everyone,

I’m sorry to hear you're having trouble with this. I know how it feels when something isn’t working the way it should, and we appreciate your reports here in the Community.

@Weasel, since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

@Anonymous, have you had a chance to try the troubleshooting steps above? Let me know if you still need help.

I appreciate your assistance, Emerson.

Best,

Lance

[Juni]

Hi Weasel,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Regards,

Juni

[Dan_A]

Hello again,

Do you still need help with your device? If so, kindly fill out this form.

Kind regards,

Dan

[EmersonB]

Hey folks,

@Weasel, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for answering, Juni, Dan and Lance.
  
Best,
Emerson