Camera video never shows. Offline

[schoolmeesters3]

I've had this nest cam outdoor for a while. Setup and worked for 6+ months.  One day I went to view the camera on my phone. Just got the wait icon... So disconnected the camera. Removed it from the Google home app and nest app.  Basically start over.  Camera is sitting on the table in front of me.  I plug the camera in.  Blue light slowly pulses in and out. Like normal.  I add the camera to the nest app. The camera connect.  Asks me to select a network I do (however I have a mesh system. Which it did work on for months) so there's 3 network names to choose from.  Maybe more honestly.  Doesn't matter which one I select I get the same result... Which is.  It connects.  Finishes install..  and when it gets to the "you should see video" I see a wait icon..  and the solid blue light ... Is now off.   I've tried changing any and all setting I could think of.. getting the same result.  Any help would be great.  

[MplsCustomer]

@schoolmeesters3 

I think you are going to have issues accessing your cameras if you have three network names (SSIDs). A Google Nest "home/structure" cannot include devices on more than one Wi-Fi network.

[schoolmeesters3]

I think I need to clarify this more.  I have a mesh home wifi network with 3 nodes from Deco.  I believe they are m4 nodes.  I have a single broadcasted name. It shows the same name multiple times in the wifi list during setup because of the nodes (I believe.)  I have 3 nest doorbells 2 nest indoor cameras 4 Google homes,  etc. Each of these devices all showed multiples of my network name the same way as this nest outdoor camera. And all the devices in the network all work perfect.  Not to mention.  This outdoor camera did work for a while. Then one day.  It said "camera off tap to turn on" which if I do. I get the wait wheel.  Then nothing happens.  Tap again. Same thing.   So.  Tried reinstalling.  And it gets stuck when it tries to display the video.  All the options are change about in the camera settings. And they save.  So it sees the camera. It knows it's there.  It just won't display video.  Hope that clarifies a bit more of my situation.

[EdmondB]

Hello schoolmeesters3, 

Thanks for posting here in the community, and I’m sorry to hear you’re having trouble with this. We'll check this out. After reinstalling the Nest Camera on the Nest app, have you tried checking the web app https://goo.gle/2qjvVSU to see if the camera still doesn't show the live video or trying to access the camera on a different phone?

I look forward to your response.

Thanks,
EdmondB

[EmersonB]

Hello everyone,

@schoolmeesters3, I'm dropping by to ensure that everything is covered here. We'd like to confirm, how far is your Nest camera from your Wi-Fi router? Aside from what they've shared, you may try restarting your Wi-Fi router and Nest Camera. Let us know how it goes.

I appreciate the help, MplsCustomer and EdmondB.

Regards,

Emerson

[Jenelyn_O]

Hi schoolmeesters3,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

I appreciate your help, @MplsCustomer, EdmondB, and Emerson.

Best,

Jenelyn

[schoolmeesters3]

So, still no luck with this camera. Let me recap starting from scratch:

Camera is completely removed from the nest app and Google home app.

Plug the camera in. Blue light slowly flashes. I go to the nest app. Begin the process of adding the camera

Everything goes as all my other cameras did. And as this one should, except, when it gets to the "you should now see live video" portion of the set up.  The video never shows.  Just a wait wheel

I've tried going thru the setup anyway. The blue light on the camera goes off. HOWEVER.  The camera shows in the nest and home apps.  I can change settings.  The camera seems to response to changes. But still the blue light is off and doesn't show video. I've tried the home app, nest app, web. All show the camera is off.  If I click turn on.. the wait wheel shows for a minute.  Then nothing.

My set up:

Using a Comcast gateway  with Deco m4 mesh wifi system.  3 access points. set to 2.4 and 5g.  I've played with all the settings I can think of in the deco wifi set up. Including. Fast roaming and beamforming... I've taken 2 out of the 3 access points out. So I have a single router.  I have changed it from both 2.4 and 5g signals to each signal separately.  All with the same exact problem. The video never shows and it says the camera is turned off with in the home, nest app. Last thing I would like to mention is this camera worked for a few months. Then one day.... Just stopped.  Nothing I can think of changed.  Trust me...I've tried and tried to think of anything that may have changed.  Nothing that should be causing this anyway..  it's not about just buying a new one. I have lots of other devices (camera, lights, switches, etc) this camera is the only one that is behaving like this. I now WANT to know why this happen. It's driving me nuts.  If that makes sense. Any help would be amazing.  Thanks again

[Lance_L]

Hey schoolmeesters3,

I'm sorry for the delay and to hear you're having trouble with this. I appreciate your reports here in the Community.

Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Thanks for chiming in, MplsCustomer, Emerson, Edmond, and Jenelyn.

Cheers,

Lance

[EmersonB]

Hey folks

@schoolmeesters3, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate your response, Lance and Jenelyn.
  
Best,
Emerson

[EmersonB]

Hi schoolmeesters3,

We haven't received your form — were you able to fill it out?

Thanks,

Emerson

[EmersonB]

Hello schoolmeesters3,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson