Nest Indoor Cam won't stream on home.google.com

[Mknest2023]

All of my camera devices (nest hello doorbell and hub max) stream successfully on home.google.com. Recently the indoor wired cam gen2 does not stream via the web and I get a camera unavailable error. Please advise.

Thank you,

Michael

[MplsCustomer]

@Mknest2023 

I just tried our 2nd gen indoor camera (just to make sure there isn't a system problem) and it's working. Can you livestream from the Google Home app or from your Nest Hub? On rare occasions, we've gotten a "camera unavailable" error from our plugged-in battery camera, but it goes away if we try again.

[Mknest2023]

yea, the phone app and nest hub work fine. It's just the in browser that doesn't work currently

[MplsCustomer]

@Mknest2023 

That seems odd.  If it were ours, I'd try turning the camera off and then back on in the Google Home app to see if that solves the problem with browser access.

[Lance_L]

Hi Mknest2023,

Thanks for posting in our Community. I’m sorry you’re having issues with the Nest camera. Let’s check it out.

A few questions: what is the make and model of your computer? What is the operating system on your computer? What browser do you use? What is the version of the browser? Is this a personal or business computer? If it’s a business computer, is it managed by IT staff? Also, are there any installed antivirus, security, or firewall software?

Let's try the troubleshooting steps below:

1. Verify the device’s Date and Time settings are correct and automatically set. Don't set them manually.
2. Make sure the web browser is on the latest version.
3. Download any available system updates for your computer.
4. Check for possible browser extensions or add-ons that may be installed and prevent the functionality of Adobe Flash. 

Let me know how it goes.

Thanks for chiming in, MplsCustomer.

Best,

Lance

[Lance_L]

Hello Mknest2023,

I am writing to follow up and see if you still need assistance. Have you had the opportunity to try the suggestion above? If so, how did it go?

Regards,

Lance

[EmersonB]

Hello everybody,

@Mknest2023, just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Lance and MplsCustomer.

Thanks,

Emerson