Google nest wired doorbell 1st Gen stuck on green light

[ryry215]

I moved into a house with an existing doorbell. When I tried to reset the doorbell it came unwired. After reworking it (without turning off the power) the doorbell is stuck on the constant green light. No blue light for setup, won’t ring, etc. Tried to do a factory reset and the green light goes off for a bit, then just comes back on.  Wondering if I fried the doorbell by hooking it up to the hot (low voltage) wires.  Thanks. 

[MplsCustomer]

@ryry215 

It is awkward to hold down the doorbell button and the reset button on the Nest Hello Doorbell for at least 10 seconds while keeping it connected to your doorbell wires (https://support.google.com/googlenest/answer/9252162?hl=en&sjid=1248497602877295312-NA#zippy=%2Cnest...).

If you're just getting a green light (meaning the doorbell is connected to Wi-Fi), perhaps the factory reset didn't occur, and you could try again.

[Jenelyn_O]

Hi there,

Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi ryry215,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hey ryry215,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn