Google nest wired indoor camera factory reset not working

[Clouddan22]

The WIFI password was changed without my knowledge which is leading me to factory reset all of my cameras. I was able to get one indoor wired camera working and one outdoor to work, but my other three indoor wired cameras are having issues with factory resetting. I first plugged the camera into the wall socket using the adapter it came with, it started up like normal with the green icon and when I went to reset it nothing would happen and continue keep it's green icon. After that, I switched it directly to the USB port on my PC and it would blink an orange light and upon trying to reset it wouldn't do anything either. I feel like I've done everything I could, any fix?

[MplsCustomer]

@Clouddan22 

Did the instructions below not work?

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-wired

[Clouddan22]

Yes, they did not work.

[MplsCustomer]

@Clouddan22 

If the factory reset isn't working, it would seem that either your paperclip is not actually depressing the reset button (I've found it difficult to successfully depress reset buttons) or all three of your indoor cameras are defective.

If it were me, I would try again to depress the reset button on each camera for at least 12 seconds, since the alternative is to try and get all three cameras replaced as defective.

[Clouddan22]

I've held them on for way longer than 12 seconds. 

[MplsCustomer]

@Clouddan22 

I hear you.  But over several decades I've had a handful of electronic devices where I was sure I was pressing the reset button correctly, only to discover on a subsequent try that it hadn't been depressed after all.

[Brad]

Hi there,

Thank you for your help, MplsCustomer.

I would definitely suggest following their troubleshooting steps, as sometimes the factory reset doesn't go through, so try again and again until it resets. Thank you for sharing your feedback with us, and please let me know if you need further assistance.

Best regards,

Brad

[Princesss]

Hi everyone,

Chiming in to see if you still need assistance with this. Has anyone already tried the steps posted above? Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

[Princesss]

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.

Best,

Princess